{"id":5492,"date":"2018-04-10T16:17:08","date_gmt":"2018-04-10T14:17:08","guid":{"rendered":"https:\/\/www.jobboardfinder.com\/news\/?p=5492"},"modified":"2018-06-28T15:20:24","modified_gmt":"2018-06-28T13:20:24","slug":"how-to-improve-candidate-experience","status":"publish","type":"post","link":"https:\/\/www.jobboardfinder.com\/news\/how-to-improve-candidate-experience\/","title":{"rendered":"How to improve candidate experience"},"content":{"rendered":"<p>What is <strong>candidate experience<\/strong>? Why does it matter? and most importantly, how to improve candidate experience?<\/p>\n<p><strong>Successful organisations<\/strong> are very aware of the <strong>value<\/strong> of <strong>candidate experience<\/strong> and take action to<strong>\u00a0<\/strong>guarantee\u00a0it is always<strong>\u00a0<\/strong>positive. Read on to find out more!<\/p>\n<p><!--more--><\/p>\n<p>Companies must <strong>take great care<\/strong> to create clear recruitment campaigns,<strong> guiding candidates <\/strong>through the process and <strong>treating<\/strong>\u00a0them<strong>\u00a0correctly<\/strong>.<\/p>\n<figure id=\"attachment_5526\" aria-describedby=\"caption-attachment-5526\" style=\"width: 294px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-5526 size-medium\" src=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_4-e1523365794868-294x300.png\" alt=\"How to improve candidate experience\" width=\"294\" height=\"300\" srcset=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_4-e1523365794868-294x300.png 294w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_4-e1523365794868.png 318w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><figcaption id=\"caption-attachment-5526\" class=\"wp-caption-text\">www.jobboardfinder.com\/news<\/figcaption><\/figure>\n<p>The <strong>2017 Candidate Experience Research Report<\/strong> carried out by the not-for-profit organisation, <a href=\"http:\/\/www.thetalentboard.org\/\" target=\"_blank\" rel=\"noopener\"><strong>Talent Board<\/strong><\/a>, shows the impact od candidate experience. The report shows how 82% of the people surveyed\u00a0said they would refer a specific post when having a satisfactory candidate experience. Read on to find out more about <strong>how to improve<\/strong> <strong>candidate experience<\/strong>!<\/p>\n<h2><strong>What is candidate experience?<\/strong><\/h2>\n<p>It is the impression candidates get from the <strong>recruitment process<\/strong> of a company and the<strong> impact<\/strong> this has on their feelings and opinions towards it. It includes the <strong>entire hiring process<\/strong>, starting\u00a0with the <strong>first contact job seekers have<\/strong> with the company (coporate career site) to reaching the very<strong> final point of communication<\/strong> (be it a job offer or the rejection of a candidate).<\/p>\n<h2><strong>Why candidate experience matters<\/strong><\/h2>\n<p>Providing a <strong>positive candidate experience<\/strong>\u00a0gives <strong>companies<\/strong> the upper hand as it helps <strong>improve<\/strong> their\u00a0<strong>branding<\/strong>. The more <strong>pleasant<\/strong> the <strong>candidate experience<\/strong> is, the <strong>higher<\/strong> the <strong>corporate reputation<\/strong> will be. Similarly, if candidates feel frustrated and drained by a complicated hiring process, they will lose interest in your business and the job.<\/p>\n<p>According to the report from <a href=\"http:\/\/www.thetalentboard.org\/\" target=\"_blank\" rel=\"noopener\"><strong>Talent Board,<\/strong><\/a>\u00a0<strong>81% of candidates<\/strong>\u00a0surveyed said their <strong>opinion about a company changed based on their candidate experience<\/strong>. And\u00a0<strong>34%<\/strong>\u00a0stated they were willing to <strong>share<\/strong> their <strong>bad candidate experience<\/strong> on <strong>social media <\/strong>(Linkedin, Glassdoor&#8230;)<\/p>\n<h2><strong>How to improve candidate experience<\/strong><\/h2>\n<p>Here are some ideas on how to improve candidate experience:<\/p>\n<ul>\n<li>\n<h3><u>Straightforward online application process<\/u><\/h3>\n<\/li>\n<\/ul>\n<p>In another study from <strong><a href=\"https:\/\/www.careerbuilder.com\/share\/aboutus\/pressreleasesdetail.aspx?ed=12%2F31%2F2016&amp;id=pr951&amp;sd=6%2F1%2F2016\" target=\"_blank\" rel=\"noopener\">Career Builder<\/a> 76% of candidates<\/strong> surveyed said they <strong>want to know how long it will take them to complete an application before starting it<\/strong>. Your time, as well as the candidate&#8217;s\u00a0<strong>time,<\/strong>\u00a0is <strong>very<\/strong> <strong>valuable<\/strong>. You need to take this into account as they might be employed and can therefore not spend 2 hours trying to fill in a tedious application. ou must create a simple application process in order for candidates to complete it<\/p>\n<figure id=\"attachment_5529\" aria-describedby=\"caption-attachment-5529\" style=\"width: 300px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"wp-image-5529 size-medium\" src=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377-300x230.jpg\" alt=\"www.jobboardfinder.com\/news\/how-to-improve-candidate-experience\/\" width=\"300\" height=\"230\" srcset=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377-300x230.jpg 300w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377-768x588.jpg 768w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377-1024x784.jpg 1024w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377-624x478.jpg 624w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_2-e1523366029377.jpg 1128w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-5529\" class=\"wp-caption-text\">How to improve candidate experience<\/figcaption><\/figure>\n<ul>\n<li>\n<h3><u>Communicate and explain the recruitment process<\/u><\/h3>\n<\/li>\n<\/ul>\n<p><strong>58% of companies<\/strong> do not tell candidates how long the recruitment process lasts. Candidates complain about this<strong>\u00a0lack of communication\u00a0<\/strong>as they do not have enough information and often don&#8217;t know the status of their application.<\/p>\n<p>There are some <strong>simple steps<\/strong> you can follow in order to <strong>communicate better<\/strong> and therefore improve your candidate experience . Send an email letting the candidate know their application has been received and when they will hear back, call them instead of sending an email, send follow-up emails and give feedback on the interview.<\/p>\n<p style=\"line-height: 1.71429; margin-bottom: 1.71429rem;\"><img loading=\"lazy\" class=\"size-medium wp-image-5547 aligncenter\" style=\"margin-top: 0.857143rem; margin-bottom: 0.857143rem;\" src=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_3-300x286.jpg\" alt=\"\" width=\"300\" height=\"286\" srcset=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_3-300x286.jpg 300w, https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_3.jpg 414w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>A very <strong>useful tool<\/strong> and <strong>recruitment\u00a0<\/strong><strong>software<\/strong> to <strong>optimise communication<\/strong>\u00a0with candidates is <span style=\"color: #ffffff;\"><a style=\"color: #ffffff;\" href=\"https:\/\/www.kioskemploi.com\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #000000;\">Kioskemploi&#8217;s\u00a0<\/span><span style=\"color: #ff6600;\">Gest<\/span><span style=\"color: #000000;\">max<\/span><\/strong><\/a><\/span>. This software helps companies <strong>manage<\/strong> their <strong>applications<\/strong> and <strong>save<\/strong> <strong>time<\/strong> by centralising all of the information in one place. Thanks to <strong><a href=\"https:\/\/www.kioskemploi.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #ff6600;\">Gest<\/span><span style=\"color: #000000;\">max<\/span><\/a><\/strong>, recruiters can easily organise video interviews, create personalised candidate pools and directly send skill tests and reminders to candidates.<\/p>\n<p><strong>Explaining<\/strong> <strong>each element involved in the<\/strong> <strong>hiring process<\/strong> is key. Guide the candidate through the whole process with <strong>consistent communication<\/strong>.\u00a0Tell them the deadlines and what documents have to be sent.\u00a0Even when a candidate is rejected you must let them know you won&#8217;t be taking things further<\/p>\n<ul>\n<li>\n<h3><u>Good treatment<\/u><\/h3>\n<\/li>\n<\/ul>\n<p><strong>Emails<\/strong> should be <strong>welcoming<\/strong> and give <strong>clear information.<\/strong><\/p>\n<p><strong>Attention to detail<\/strong> is very <strong>important<\/strong> as well. When a candidate goes to the office for an interview, make sure they <strong>feel welcome<\/strong> and at <strong>ease<\/strong>. A friendly welcome from the company recepcionist, offering something to drink, having clear directions within the building and not making applicants wait too long in the lobby are only some examples.<\/p>\n<ul>\n<li>\n<h3>Ask candidates for feedback<\/h3>\n<\/li>\n<\/ul>\n<p>The <strong>Talent Board<\/strong> report shows how <strong>42% of companies<\/strong> admit<strong>\u00a0they never ask candidates<\/strong> for feedback <strong>about<\/strong> their <strong>recruitment process<\/strong>. In the same way candidates want to receive feedback on their performance to see how they can improve; companies should do the same.<\/p>\n<p><img loading=\"lazy\" class=\"size-full wp-image-5546 alignleft\" src=\"https:\/\/www.jobboardfinder.com\/news\/wp-content\/uploads\/2018\/04\/howtoimprovecandidateexperience_www.jobboardfinder.com_8.png\" alt=\"\" width=\"271\" height=\"186\" \/><\/p>\n<p>This offers organisations the opportunity to get first hand information. They learn what needs improvement and what made the <strong>experience satisfactory<\/strong>. Again, do not make the feedback survey tedious as it may have a negative impact<\/p>\n<p>on candidate experience.<\/p>\n<p>It is also <strong>great<\/strong> for <strong>branding.<\/strong>\u00a0It shows you are concerned about <strong>candidate experience<\/strong> and want to know the opinion of applicants are of great value to the company.<\/p>\n<h6>We hope you have found this article &#8220;How to improve candidate experience&#8221; useful! Please let us know if you&#8217;d like us to cover any specific topics in the<a href=\"https:\/\/www.jobboardfinder.com\/news\/\" target=\"_blank\" rel=\"noopener\"><strong> Jobboard Finder blog<\/strong><\/a><\/h6>\n<p>&nbsp;<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>What is candidate experience? Why does it matter? and most importantly, how to improve candidate experience? Successful organisations are very aware of the value of candidate experience and take action to\u00a0guarantee\u00a0it is always\u00a0positive. Read on to find out more!<!-- AddThis Advanced Settings generic via filter on wp_trim_excerpt --><!-- AddThis Share Buttons generic via filter on wp_trim_excerpt --><\/p>\n","protected":false},"author":18,"featured_media":6132,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[489],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to improve candidate experience - Jobboard Finder Blog<\/title>\n<meta name=\"description\" content=\"What is candidate experience? Why does it matter? And most importantly, how to improve candidate experience? 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